Customer Service Representative - Flanders Veterinary Clinic
About The Position
We are seeking a highly motivated individual to join our exceptional front desk team in providing outstanding client service and patient care. Our Client Service Representatives set the first impression with our clients and patients; therefore, applicants must be friendly, professional, and courteous, and must love clients and their pets! Ideal candidates will have excellent customer service skills, be computer literate, and be able to multitask in a fast-paced environment. This is an hourly position, depending on experience level, education, and relevant certifications between $17-20/hour. This is also a full-time position that will be scheduled for typically between 35-40 hours per week. This schedule will also include working some Saturday's and evening hours.
Requirements
- Compassion and Sensitivity: Ability to be sensitive to an ill pet, as well as its concerned owner.
- Customer Service Skills: Ability to provide friendly, efficient service to clients in-person, as well as on the phone. Considerable tact and diplomacy are required.
- Interpersonal skills: Ability to feel comfortable dealing with clients, patients, staff, and others.
- Reliability: Regular attendance and timeliness are essential functions to fulfill the requirements of this position.
- Technology Skills: Ability to operate office technology such as computers, tablets, scanners, fax machines, and copiers.
- Ability to remain calm during emotional and stressful situations, as well as ability to handle patients on a leash or carrier. Customer Service Reps are expected to move through different areas, such as multiple workstations, waiting areas, treatment, and exam rooms.
- Ability to multitask. Ability to manage office operations such as taking messages, scheduling appointments, and maintaining patient files.
- Communication skills: efficiently communicate with other staff and clients, both in writing and verbally.
- Must appropriately read invoices, process payments and deposits. Must possess basic math skills as well as proper handling of cash and checks.
Responsibilities
- Check-in/out
- Taking payments
- Receiving & making calls
- Paging
- Faxing
- Printing
- Transcribing voicemails
- Sending emails
- Scheduling
- Confirmation calls/texting
- Cleaning
- Training
- Other clerical duties
Benefits
- Paid Time Off
- Bonuses
- Insurance: health, dental, vision, and disability
- 401(k) plan with employer match
- Generous employee pet discount
- Employee Assistance Program
- Continuous learning via access to training seminars
- Employee appreciation events and activities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
