Customer Service Representative
About The Position
CoastConnect, LLC, a subsidiary of Coast Electric Power Association, provides high-speed fiber internet, voice, and broadband services to communities across South Mississippi. Our mission is to safely provide superior service while improving the economy and quality of life in the communities we serve. We are seeking a Customer Service Representative to support our fiber operations by providing exceptional service to subscribers and internal teams. This role serves as the first point of contact for customer inquiries, service requests, billing support, and technical coordination.
Requirements
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer skills (Microsoft Office; Excel preferred)
Nice To Haves
- Customer service or call center experience, preferred
- Experience with telecommunications or utilities, a plus
Responsibilities
- Respond to customer inquiries via phone and provide service support
- Assist with troubleshooting internet and service-related issues
- Process payments and explain billing statements
- Create and manage service orders and account updates
- Document all customer interactions accurately
- Support billing and collections processes
- Provide information on promotions and assistance programs
- Generate and maintain reports using various systems
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
