Customer Service Representative

ResMed • Decatur, IL

19d

About The Position

Customer Service Representative We’re looking for a customer-focused Customer Service Representative to support testing, scheduling, and customer service operations in a fast-paced healthcare environment. Customer Service Representative provide exceptional customer and patient support via phone, live chat, and email. This role is responsible for guiding customers through website tools and testing device upload processes while resolving data upload issues as they arise. Agents support DME customers with navigating the website and troubleshooting technical concerns, as well as assisting physician offices with patient and order-related inquiries. The ideal candidate is service-oriented, detail-focused, and committed to delivering a high-quality customer experience. This position plays a key role in ensuring customer and user satisfaction through clear communication, technical support, and timely issue resolution. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.

Requirements

• 1+ year of preferred customer service or support experience
• High school diploma
• Proficiency in Excel and MS Office
• Excellent phone presence, attention to detail, and multitasking skills

Nice To Haves

• Knowledge of oximetry/sleep testing equipment a plus

Responsibilities

• Answer inbound calls, chats, and emails to support customers with testing tools and uploads
• Handle overflow scheduling calls
• Troubleshoot Overnight Pulse Oximetry upload issues
• Process and validate test orders, physician updates, and faxed results
• Work shared departmental queues and assist with cross-training as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED