Customer Service Representative

Beacon Recycling • Muskegon, MI

1d • Onsite

About The Position

Are you a natural communicator who thrives in a fast-paced, team-oriented environment? Do you love staying organized, working with others, and solving problems in real time? At Beacon Recycling, we’re offering more than just a job. We’re offering a career where your skills are valued, your efforts are rewarded, and your growth is supported. This role is well-suited for someone who is comfortable and efficient using computers and technology throughout the day, including email, ERP and CRM systems, Microsoft Office applications, and internal software platforms. Strong phone communication is also essential, as you will regularly handle calls, coordinate with internal teams and customers, and keep work moving without delays. Success in this position requires the ability to learn new systems quickly, work accurately in multiple programs at once, and communicate clearly and professionally both in writing and over the phone.

Requirements

• High School Diploma or equivalent required
• 3+ years of experience in customer service and/or bachelor's degree
• Excellent communication, customer service, and relationship building skills
• Strong computer skills
• Ability to work under pressure
• Ability to work independently and take initiative to handle multiple tasks while staying organized
• Ability to proactively ensure adherence to local, state and federal guidelines.

Nice To Haves

• Bachelor’s degree preferred: Business, Supply Chain Management, or a related field

Responsibilities

• Be the go-to contact for customers, managing inquiries about scheduling, deliveries, and dispatch needs.
• Coordinate fleet dispatch operations with precision and efficiency.
• Thrive in a fast-paced setting that demands self-motivation, collaboration, multitasking, and a strong sense of urgency.
• Build lasting relationships with customers and internal teams in a dynamic, ever-changing environment.
• Keep everything running smoothly with your organizational skills and attention to detail.
• Contribute to our mission of safety, sustainability, and exceptional service.

Benefits

• Competitive base salary + performance bonuses that reward your hard work.
• Opportunities for growth and recognition for your achievements - be the star of the team!
• A collaborative group environment where your ideas matter and change is embraced.
• A clear path for career growth in an industry that's making an impact on the planet.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees