Customer Service Representative

Guild Garage Group•Vacaville, CA

15d•$35,000 - $45,000

About The Position

At Rightway Garage Doors, we’re more than just a home services company—we’re a tight-knit team with big goals and even bigger opportunities. If you're someone who loves working with people, enjoys problem-solving, and thrives in a collaborative environment, we want to hear from you. We’re looking for a Customer Service Representative who is friendly, proactive, and driven to join our growing Vacaville, CA team. This isn’t just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.

Requirements

1+ year in a customer service role (home services or tech industry experience is a plus)
Excellent communication and active listening skills
Highly organized with strong time management and multitasking abilities
Friendly, adaptable, and calm under pressure
A team player who is excited about growth and contributing to success
High school diploma or equivalent

Nice To Haves

Familiarity with ServiceTitan is a bonus (but we’ll train the right person!)

Responsibilities

Provide exceptional service with empathy, professionalism, and a positive attitude
Handle a high volume of calls with confidence and efficiency
Communicate across multiple channels to resolve issues and provide timely updates
Research solutions and respond to customer needs with friendly, helpful support
Keep detailed and accurate records of customer interactions
Identify opportunities to recommend services that add value for the customer
Collaborate with technicians and office staff to ensure a smooth service experience
Learn our offerings inside and out—becoming a knowledgeable go-to resource