Customer Service Representative
About The Position
As a Customer Service Representative, you will serve as a key point of contact for our customers, acting as a liaison, providing product and service information, and resolving issues with professionalism and efficiency. The ideal candidate is genuinely passionate about helping people, thrives in a fast-paced environment, and brings empathy, patience, and strong communication skills to every interaction. You’ll play a vital role in ensuring our customers receive exceptional service by responding to inquiries, addressing concerns, and supporting their insurance needs with accuracy and care. If you enjoy problem-solving, can think on your feet, and are committed to delivering a great customer experience, we’d love to meet you. One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. For more information, please visit one80.com If you have any questions about this posting, please contact [email protected] One80 Intermediaries has joined Brown & Brown, and teams at both companies are growing. One80 Intermediaries offers exclusive programs and in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business and warranty coverage. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates-not employees, and leaders-not managers. Everything we do is about the greater “WE”-never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission-always doing what is best for our customers.
Requirements
- High school diploma required; Associate Degree or higher preferred
- Minimum of 2 years of customer service experience in a high-volume call center
- Strong attention to detail and ability to follow procedures precisely
- Proficiency in Microsoft Word and Excel
Responsibilities
- Handle incoming customer calls with professionalism and efficiency
- Assist customers with policy details, claims inquiries, and billing or premium-related questions
- Review policy coverage to determine eligibility and respond appropriately
- Compare policy information and clarify misunderstandings to ensure accurate communication
- Provide information on insurance products, process coverage requests, and manage account cancellations
- Support customers with complaint resolution while maintaining a high level of service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
