Customer Service Representative

Stefanini Group • Indianapolis, IN

8h • Hybrid

About The Position

Client Customer Service Representatives serve our customers via telephone and email. They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions. Client CSRs do all of this in a timely, professional and of service manner. General responsibilities include:

Requirements

• High School Diploma or GED
• Demonstrated customer service and issue resolution skills
• Strong detail orientation and listening skills
• Proficiency in the utilization of computer software applications, including MS Word and MS Excel
• Effectively communicate both verbally and in writing
• Pleasant telephone voice, tone and manner
• Willingness to work a flexible schedule and overtime when needed
• Successful completion of a background check and drug screen is required

Nice To Haves

• Bilingual (Spanish/English); candidates who are bilingual will be given first preference for interviews.
• 1-3 years of experience in a technical call center environment or transferable skills.

Responsibilities

• Provide excellent customer service and one call issue resolution
• Handle incoming phone calls and assigned email requests along with escalated items
• Assist participants with registration and log in issues
• Assist participants with navigation on the Client site for their specific program
• Assist participants with overall questions concerning the applications available to them on the private portal
• Work with Account Management on escalated issues of a non-routine nature
• Assist members complete the Client Health Survey over the phone
• Perform other, varied job-related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees