Customer Service Representative Part Time

Tailored Brands•Detroit, MI

19h•Onsite

About The Position

For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear and accessories for the entire family. The company invests in its people and continuously works towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging, helping people confidently express their true selves. The Customer Service Representative role is responsible for all aspects of the customer experience.

Requirements

Customer service – or as we call it – culture of customer-obsession by being customer-ready and delivering a world-class experience every day.
Desire to learn and adapt to new programs.
Ability to work well and consult with associates at all levels and contribute to a positive work environment.

Responsibilities

Handling and accurately following standard operating procedures for all customer purchases, returns, exchanges, store credits and discounted transactions along with properly securing cash and other negotiable documents.
Incorporating suggestive selling techniques when assisting customers and responding to any customer inquiries and needs.
Assisting with replenishing merchandise, store layout, recovery, general housekeeping of the store along with monitoring and maintenance of floor stock and fitting room areas.
Maintaining an awareness of all product knowledge information, POS instructions, merchandise promotions and advertisements