Customer Care Representative

Wall Recycling • Wilmington, NC

6h • Onsite

About The Position

The Customer Service Representative is responsible for ensuring maximum productivity and delivering exceptional service to customers. This role requires strong communication skills, attention to detail, and the ability to work independently while meeting performance metrics. A critical aspect of this position is effectively managing and resolving customer complaints to maintain satisfaction and loyalty.

Requirements

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Ability to learn and navigate company-specific systems quickly.
• Clear, concise verbal and written communication; ability to interact effectively with all levels of management and customers.
• Pays full attention to customer concerns, asks clarifying questions, and ensures understanding before responding.
• Demonstrates patience, empathy, and problem-solving skills when addressing customer complaints; focuses on turning negative experiences into positive outcomes.
• Strong desire to help others and resolve issues efficiently.
• Prioritizes tasks and meets deadlines consistently.
• Quickly grasps concepts, identifies issues, and implements solutions with minimal supervision.
• Maintains composure under pressure and adjusts to changing priorities.
• Handles sensitive information responsibly and ethically.
• Works independently, takes initiative, and maintains pride in work quality.
• Works well with others to achieve shared goals.
• Reliable transportation.
• Professional office attire.
• Ability to adhere to work schedules and company policies.

Responsibilities

• Achieve or exceed company-established goals for calls, talk time, wait time, and other performance metrics.
• Answer inbound calls professionally and courteously, providing accurate information and resolving inquiries promptly.
• Handle customer complaints with empathy and professionalism, ensuring timely resolution and maintaining a positive customer experience.
• Maintain positive and respectful interactions with customers at all times.
• Follow all required safety policies and procedures.
• Prepare and submit daily, weekly, and monthly reports as required.
• Become proficient in the company’s phone system and operating system (SoftPak).
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees