Customer Service Representative
About The Position
What You'll Do: Educate and Inform: Guide patients, families, and healthcare professionals through hospice care options and Samaritan’s available services and programs. Customer Service: Provide superior customer service and compassionate support via phone and email. Client Coordination: Handle new patient intakes, coordinate services, and resolve scheduling needs or emergent issues in collaboration with clinical and administrative staff. Relationship Building: Cultivate strong relationships with referral sources, payors, community organizations, and internal teams to ensure seamless care delivery. Administrative Support: Manage backend workflow tasks and maintain accurate documentation using EMR and other systems. Obtain and verify all necessary demographic, clinical, and insurance information. Team Collaboration: Work alongside Customer Service Representatives, Financial Counselor and clinical staff to support and enhance delivery service.
Requirements
- High school diploma required; associate or bachelor's degree preferred.
- Minimum of 2 years experience in a medical, hospice, or home care environment.
Responsibilities
- Educate and Inform: Guide patients, families, and healthcare professionals through hospice care options and Samaritan’s available services and programs.
- Customer Service: Provide superior customer service and compassionate support via phone and email.
- Client Coordination: Handle new patient intakes, coordinate services, and resolve scheduling needs or emergent issues in collaboration with clinical and administrative staff.
- Relationship Building: Cultivate strong relationships with referral sources, payors, community organizations, and internal teams to ensure seamless care delivery.
- Administrative Support: Manage backend workflow tasks and maintain accurate documentation using EMR and other systems. Obtain and verify all necessary demographic, clinical, and insurance information.
- Team Collaboration: Work alongside Customer Service Representatives, Financial Counselor and clinical staff to support and enhance delivery service.
Benefits
- Medical, dental, vision, and more.
- 403 (b) plus 3% employer match.
- Paid time off.
- Annual merit Increases and tuition reimbursement .
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
