Customer Service Representative - Full Time - Days
About The Position
Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. The Customer Service Representative performs a variety of support duties within the DME department. The work performed in this position helps expedite the billing, fill orders for patients for DME items, and assist with sales in the storefront.
Requirements
- High School Diploma required; DME experience preferred.
- Ability to build and maintain positive relationships with patients and team members a must.
- This position requires excellent customer service skills, both internal and external, strong organizational skills, strong interpersonal communication skills combined with the ability to multitask, typing/keyboarding skills, basic math skills, and basic insurance knowledge, explanation of benefits and patient account knowledge.
Nice To Haves
- DME experience preferred.
Responsibilities
- Assist with completing billing for DME items in a timely manner and according to insurance guidelines
- Remain current with insurance payers, health plans, and prior authorization processes
- Assist with receiving inventory and unpacking, assembling, and stocking inventory in the DME storefront
- Provide coverage to the DME storefront as needed - wait on customers, answering the phone, checking messages, and other necessary tasks that arise
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Complete necessary paperwork to ensure Medicare and insurance guidelines are met
- Follow proper procedure for taking payments for items sold from the DME storefront and payments on accounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
