Customer Service Representative

Acrisure • Kerrville, TX

19d • Hybrid

About The Position

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary Acrisure is seeking a customer service representative to support our aerospace and aviation team. This is a great entry-level opportunity for someone who enjoys working with people, is detail oriented, and is interested in building a career in the insurance industry. In this role, you will assist clients and internal teams with policy servicing, data entry, and general account support. You will work with a variety of aviation clients, including corporate and private aircraft owners, while learning the fundamentals of insurance and client service.

Requirements

• Strong communication and interpersonal skills
• Customer service mindset and willingness to learn
• Strong attention to detail and organizational skills
• Basic computer skills, including Microsoft Word, Outlook, and Excel
• Ability to work both independently and as part of a team
• Strong time management skills and reliability
• Ability to perform basic calculations related to premiums and percentages
• Previous office, customer service, or insurance experience is helpful but not required

Nice To Haves

• Associate’s degree or prior office experience preferred
• Insurance experience is not required; training will be provided and licensing may be pursued as part of future career growth

Responsibilities

• Assist clients with policy related requests, including applications, policy updates, and premium payments
• Help collect and organize renewal information for assigned accounts
• Review policies and documents to ensure accuracy and completeness
• Maintain accurate client records within the agency management system
• Document client interactions and updates in internal systems
• Communicate with clients via phone and email in a professional manner
• Support incoming calls and provide general assistance as needed
• Collaborate with team members to ensure a positive client experience

Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!
• This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED