Customer Service Representative - Retail (Long Island, NY)
About The Position
As a Customer Service Representative , you are a key level of support for our valued retail store customers. A large portion of your day will be spent answering customer inquiries and entering & processing orders (50-100 daily) via the AS400 system. In addition to order support, you will investigate customer problems and/or complaints to successful resolution. To be most successful in this investigative work, you will need to build and maintain relationships with both internal and external stakeholders. This role will be M-F working in our Long Island, NY (Bethpage) office. Bunzl North America is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, nonâFood Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work® . At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future! Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match. Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.
Requirements
- High School Diploma or GED required
- Excellent communication skills and proactive problem-solving abilities
- Multi-task oriented
- Customer centric attitude
- Minimum 3 years customer service experience preferred
- College Degree preferred
- Strong user level computer skills in a MS Windows environment: Outlook, Excel, Power Point, Word & TEAMs
- Familiarity AS400 preferred
Responsibilities
- Handle a variety of in-bound calls to determine the appropriate course of action
- Ensure delivery of excellent customer services through fast and accurate processing of orders
- Provide pricing and delivery information and processes orders
- Communicate and coordinate with other departments to resolve inquiries
- Serve as a liaison between customers and the sales department
- Make out-bound calls as needed to keep clients updated regarding promotions, new products, and attempt to secure new orders
- Assist customers in the selection of products according to their needs/requirements
- Utilize computer systems to assist with pricing, availability and alternate product selection
- Receive orders and resolves pricing situations encountered during customer transactions using current sales policies
- Assist in resolving shipping discrepancies and errors. This includes obtaining proof of deliveries from the freight carrier and pulling necessary internal documents.
- Submit credit requests
- Enter sample orders, and follow up with the customer regarding the performance of the sample and obtain an order (if possible)
- Learn about our WLS system and help in data entry and some inventory control functions
Benefits
- competitive salaries
- a comfortable work environment
- a full range of benefits including a 401k with a company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
