Customer Service Representative

TTM Technologies • Denver, CO

19h • Onsite

About The Position

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market. The Customer Service Representative serves customers by providing product and service information and resolving product and service problems. This position is located at 10570 Bradford Rd., Littleton, CO.

Requirements

• Strong interpersonal and communication skills.
• Strong bias for action and customer focus
• Strong MS Office Suite capabilities
• Ability to read and understand technical information.
• Bachelor's Degree in Business Administration, Technical degree or equivalent related work experience.
• Two years related experience.

Nice To Haves

• Knowledge of electronics manufacturing is preferred but not required.

Responsibilities

• Enter and maintain customer sales orders.
• Identify any differences in customer PO with that of customer contract.
• Negotiate and resolve identified differences with customer.
• Ensure correctness of sales order entry.
• Coordinate customer demand with Operations team as needed to obtain and maintain ability to deliver.
• Respond to customer inquiries regarding pricing, material, availability, order status and shipment tracking, etc.
• Achieve assigned sales goals within assigned time frame and within assigned pricing parameters.
• Assist in the management of customer accounts by reporting on customer lead time variances, ordering history and trends, delivery performance, and customer pricing.
• Develop reports, documentation and analysis for use by TTM and customers as needed.
• Develop and maintain a thorough understanding of customer ordering systems (inc. customer reports, lead time requirements, forecast tools, delivery performance metrics, etc.) through customer contact, visitations, use of customer web portals, etc.
• Assist customer account managers in the development of price quotations and annual contracts.
• Provide sales reports as required.

Benefits

• medical
• dental
• vision
• 401k
• flexible spending and health savings accounts
• accident benefits
• life insurance
• disability benefits
• paid vacation & holidays
• An annual or quarterly company bonus may apply based on position assignment.
• Positions hired for alternative shift may be eligible for a shift premium based on the assigned shift and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees