Customer Service Representative - Hybrid (Grand Rapids, MN)

Affinity Plus • Grand Rapids, MN

1d • $17 - $20 • Hybrid

About The Position

Position Overview: A Member Advisor interacts with our members through the lobby, drive thru and phone channels. In this role, a Member Advisor will assist members with every day transactions including deposits, cashing checks, transfers, etc… In addition this role will provide card support and assist members with Online Banking, all the while working to build strong and trusting relationships with our members.

Requirements

• 1+ years of customer service or professional experience working with people and/or cash handling experience required
• Aptitude to work independently as well as part of a team and ability to collaborate with others
• Strong verbal and written communication skills
• Time Management skills and the ability to prioritize workload based on department and member needs
• Flexibility to adapt and succeed in a dynamic environment
• Ability and drive to provide exceptional service to members and employees
• Intermediate computer skills and the ability to navigate between multiple systems with ease
• Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization

Responsibilities

• Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier’s checks
• Provide education to our members on self-serve options
• Verify endorsements and proper identification on deposit transactions
• Execute wire or ACH transferring of funds
• Instant issue debit, credit, and gift cards
• Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
• Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
• Other duties as assigned

Benefits

• Affinity Plus provides low-cost medical, dental and vision insurance coverage options.
• Affinity Plus frontloads all sick time hours and a portion of vacation hours for all new employees
• Offers a variety of paid leave options
• A monthly wellness benefit
• Immediate 401K matching up to 5%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed