Customer Service Representative - Thursday + Graveyard Weekends

Hassan & Sons Inc•Santa Monica, CA

12d

About The Position

BASIC PURPOSE: Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company’s day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The Customer Service Representative is responsible for maintaining a clean and visually appealing food mart that is well stocked with a variety of quality food and beverage options. ESSENTIAL FUNCTIONS: Customer Service Duties · Welcome and make eye contact with all customers when they enter the store (Ex. “Welcome to Chevron”) · Represents the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with customers. · Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction. · Offer current promotional items to all customers. · Offer credit card application and information to all customers. Visual Communications · Stock and maintain all displays and coolers to ensure they are visually appealing to customers. · Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness. · Ensure that all prices are displayed correctly for each product. · Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager. · Keep the food and beverage area clean, neat, and well stocked with all necessary items. Food and Beverage Handling · Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature. · Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages. Cash Handling · Accurately conduct all cash, debit, credit transactions on cash register (POS). · Preform simple math calculations. · Make sure all money is dropped in the safe according to company policy and procedures. Maintenance/Cleanliness Duties · Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser). · Removes and disposes of trash and debris outside/inside. · Sweep and Mop floors. · Clean station restrooms. Miscellaneous · Follows Shift Duties schedule for correlating shift. · Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol). · Understands how the car wash operates and how to reset it if needed. (Only applicable for locations with car wash.) · Performs all other duties assigned. JOB QUALIFICATION REQUIREMENTS: The incumbent must be able to work any shift, Sunday – Saturday to support the company’s business needs. He/she must be able to effectively communicate. The incumbent should demonstrate effective verbal communication skills and have excellent follow through. Knowledge/Experience: High school diploma or equivalent preferred. Basic aptitude and understanding of POS preferred. Some customer service experience is preferred. Excellent communication and interpersonal skills are required. Adaptability, multi-tasking and sound decision making abilities are required and essential to the success of this role. Computer proficiency is also required.

Requirements

The incumbent must be able to work any shift, Sunday – Saturday to support the company’s business needs.
He/she must be able to effectively communicate.
The incumbent should demonstrate effective verbal communication skills and have excellent follow through.
Excellent communication and interpersonal skills are required.
Adaptability, multi-tasking and sound decision making abilities are required and essential to the success of this role.
Computer proficiency is also required.

Nice To Haves

High school diploma or equivalent preferred.
Basic aptitude and understanding of POS preferred.
Some customer service experience is preferred.

Responsibilities

Welcome and make eye contact with all customers when they enter the store
Represents the Company in a professional manner at all times.
Consistently maintains a professional, courteous attitude when dealing with customers.
Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction.
Offer current promotional items to all customers.
Offer credit card application and information to all customers.
Stock and maintain all displays and coolers to ensure they are visually appealing to customers.
Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness.
Ensure that all prices are displayed correctly for each product.
Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager.
Keep the food and beverage area clean, neat, and well stocked with all necessary items.
Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature.
Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages.
Accurately conduct all cash, debit, credit transactions on cash register (POS).
Preform simple math calculations.
Make sure all money is dropped in the safe according to company policy and procedures.
Maintain the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser).
Removes and disposes of trash and debris outside/inside.
Sweep and Mop floors.
Clean station restrooms.
Follows Shift Duties schedule for correlating shift.
Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol).
Understands how the car wash operates and how to reset it if needed.
Performs all other duties assigned.