Remote Customer Service Representative

MPF Federal

15d•$15•Remote

About The Position

MPF Federal is seeking a Customer Service Representative to work remotely with strong customer service experience; must be computer savvy - able to maneuver between multiple windows, and application systems simultaneously, ability to create, copy, edit, save, and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook; High-Speed Internet / direct connection to a modem and distraction-free area to work / professional background a must. This position has a start date of January 26, 2026 Compensation starting at $15.00 per hour - Depends on a variety of factors and SCA determination.

Requirements

High School Diploma / GED (or higher)
Ability/Flexibility to work any of our 8-hour schedules during regular business hours of 6am-7pm CST, Monday – Friday.
2+ years of experience in a medical or health insurance environment. Includes claims processing, claims customer service, hospital, or medical/dental provider office, appointment scheduling, etc.
Knowledge of medical terminology (provider specialties, ICD/CPT codes, etc.)
Proficient in Microsoft Office suite
Must have a workspace in the home with a door and no distractions
Ability to multi-task
Metric focused & ability to consistently meet productivity standards
Typing Test = 35 WPM to qualify for Soft Skills
Excellent verbal and written communication skills including strong telephone etiquette and interpersonal skills
Engaging/ outgoing personality
Strong customer service skills
Exhibit solid organizational skills, flexibility, time management, and attention to detail in a goal-orientated environment
Experience in a related environment (i.e. office, administrative, clerical, etc.) using phones and computers as the primary job tools
Must be computer saavy - able to maneuver between multiple windows, application systems simultaneously, ability to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook

Nice To Haves

Past customer call center experience desired
Past experience working in a metric production-based environment a plus

Responsibilities

Provides excellent Customer Care to our Veterans and Providers
Answer incoming phone calls from customers and identify the type of assistance the customer needs. Requires some Veteran and Provider outreach as needed.
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Assist customers in navigating CCN websites while encouraging and reassuring them to become self-sufficient in using our tools
Respond to questions from In-Network providers to verify Veteran benefits.
Ensure patient confidentiality with the handling of all patient health information and records
Research complex issues across multiple databases. It requires fluency in computer navigation and toggling while confidently and compassionately engaging in dialogue with the caller.
Communicate all issues with leader
Respond to or refer incoming calls in a prompt, pleasant, and professional manner
Remain in the call queue at all times unless permission to leave is approved
Process requests in a timely fashion
Work effectively in a structured, production environment
Adhere to daily schedules and assignments
Policy/process identification and improvement
Ongoing quality improvement for Veteran and Provider interactions
Maintain strict member and company confidentiality
Perform other related duties as assigned