Customer Service Representative - PM Shift

CheckSammy Inc.•Addison, TX

1d•Onsite

About The Position

Job Summary: If you have previous dispatching experience, this is a plus! Provide a high level of support and expertise to ensure client requests are handled properly from job creation to completion. This will be accomplished by being an expert in the following areas: (a) Communication with clients, (b) Communication with vendors, and (c) Dispatching/Sourcing 3rd party vendors. This role will be conducting business by means of answering inbound/outbound phone calls from clients and vendors, answering emails and/or SMS, and communicating with teammates. This role will develop business relationships with clients, vendors, and adjoining departments by managing requests and performing clerical functions. Additional responsibilities and duties are listed below. Schedule: Wednesday - Sunday: 2 PM - 10 PM

Requirements

Intermediate Knowledge of Microsoft Office applications (outlook/word/excel) and the ability to navigate web-based and text programs
One year of clerical, customer service, or data entry experience

Nice To Haves

previous dispatching experience
College Degree or Equivalent Preferred

Responsibilities

Responsible for managing and maintaining job requests that were submitted by new and existing clients.
Must be readily available to respond, address, and/or resolve any issues or requests that may arise
Will be responsible for making sure that all clients are properly communicated to in a timely manner
Ability to execute a clear definition of customer order-based activities, deliverables, and outcomes
Must be able to multitask via email, phone, SMS, or other channels of communication with clients
Must be able to identify customer issues with a high level of resolution while being able to hold confidential and sensitive information within the department
Ability to work in a team environment
Ability to meet daily service level objectives and goals
Additional duties as assigned
Communicate with clients and vendors via email, phone, and/or text line
Create all new inbound jobs via email, phone, and/or text line
Update internal tracking systems with job photos, notes, as well as hauler payments and other required docs
Inform clients of all delays, completions, and cancellations regarding service requests
Research, onboard, and assign new vendors as needed