Customer Service Representative Store - #8007 - Eureka, CA

Hassan & Sons Inc•Eureka, CA

12d

About The Position

Under the general direction of the Station Manager and Area Manager, the Customer Service Representative (“CSR”) assists in carrying out the company’s day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The CSR is responsible for cash register operations, store and merchandise maintenance, and maintaining a clean and visually appealing food mart that is well stocked with a variety of quality food and beverage options.

Requirements

The candidate must be able to work any shift, Sunday – Saturday to support the company’s business needs.
He/she/they must be able to effectively communicate.
The candidate should demonstrate effective verbal communication skills and have excellent follow through.
Candidate should be self-motivated but with the ability to follow directions.
Able to multitask while offering excellent customer service, checking inventory levels, managing the cash register and interacting with staff and clientele.
High school diploma or equivalent preferred.
Excellent communication and interpersonal skills are required.
Adaptability, multi-tasking and sound decision-making abilities are required and essential to the success of this role.
Computer proficiency is also required.
Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or repeated standing, bending, walking, climbing, stooping, kneeling, crouching, and lifting of materials.
Frequent lifting, grasping, and carrying materials, inventory, and equipment up to 50 lbs.
Proficient hand/eye dexterity is essential to operate cash register (POS) and to stock displays and coolers.
Must be able to communicate well enough to receive instructions and provide information to others.
Must be able to work inside and outside in all types of weather.

Nice To Haves

Basic aptitude and understanding of POS preferred.
Some customer service experience is preferred.
CPR and first aid training is a plus.

Responsibilities

Welcome and make eye contact with all customers when they enter the store (Ex. “Welcome to H&S, or Welcome to Chevron”)
Represent the company in a professional manner at all times
Consistently maintain a professional, courteous attitude when dealing with customers
Manage the customer’s checkout procedures when they purchase products
Performs the Four Steps of Customer Service with all customers to ensure an excellent Mystery Shop review and total customer satisfaction
Offer current promotional items to all customers
Offer credit card application and information to all customers.
Accurately operate the cash register (Point of Sale -POS system), processing all customer cash, debit, and credit transactions and balancing the cash drawer at end of shift.
Issue receipts to customers for products bought, make necessary refunds, credits or change to customers
Perform simple math calculations.
Make sure all money is dropped in the safe according to company policy and procedures.
Stock and maintain all shelves, store displays and coolers to ensure they are visually appealing to customers
Make sure all promotional signage is in good condition and displayed in key areas to maximize effectiveness
Ensure that all prices are displayed correctly for each product
Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager
Keep the food and beverage area clean, neat, and well stocked with all necessary items
Make sure all hot food and beverage items are fresh and properly prepared at the correct temperature.
Sanitize all coffee and fountain machines, roller grills, and all other machines and equipment that come into contact with hot foods and beverages.
Maintain and clean the outdoor equipment (pumps, water bucket and squeegees, paper towel dispenser, spill buckets, etc.).
Remove and dispose of trash and debris outside/inside.
Sweep and mop store floors and other cleaning duties, as necessary.
Clean station restrooms.
Understand and comply with training on the Emergency Shutoff Locations at each location, both outside and inside, and the procedures for alarms
Follow Shift Duties schedule for correlating shift.
Check for valid identification for all credit card transactions and age restricted items (Lotto/Tobacco/Alcohol).
Understand how the car wash operates and how to reset it if needed. (Only applicable for locations with car wash.)
Perform all other duties assigned.