Customer Service Representative

TEKsystems • Daytona Beach, FL

6d • $18 - $20 • Hybrid

About The Position

Guild Mortgage is seeking a highly organized and detail‑oriented Loss Mitigation Intake Coordinator to support our borrower assistance process. This position is responsible for managing incoming requests, reviewing financial documentation, and ensuring files meet all regulatory and investor requirements.

Requirements

• Experience in loss mitigation or mortgage servicing preferred
• Strong attention to detail and organizational skills
• Ability to manage repetitive, high‑volume workloads
• Knowledge of RESPA / Regulation X
• Proficiency in Microsoft Office (Excel required)
• Ability to work in a deadline‑driven environment

Responsibilities

• Process and track high volumes of borrower emails daily
• Initiate and manage loss mitigation applications
• Review and validate financial and supporting documents
• Upload documentation and maintain accuracy in internal systems
• Follow up on incomplete submissions to meet required timelines
• Provide professional customer service to borrowers
• Support administrative tasks, including scheduled mailings

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed