Customer Service Representative
About The Position
We are looking for a friendly, informative, and welcoming Customer Service Specialist to join our growing company. This position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment. Primary responsibilities of the Customer Service Specialist include answering all phone calls, providing support with customer or supplier inquiries and performing administrative work related to invoices, receipts, purchase orders, shipping information, and filing.
Requirements
- Excellent problem-solving skills and leadership qualities
- Be capable of working in a fast-paced environment, in a customer focused role, while having a high attention to detail and speed
- Prior experience handling a multi-line phone system
- Basic computer experience such as Microsoft Office, Point-of-Sale and/or another internal database software
- High School Diploma or GED equivalent.
- Foundational knowledge in Microsoft Office 365.
- Prior customer service or equivalent experience.
Nice To Haves
- A self-motivated, positive, team player eager to join the family.
- Demonstrates excellent written and verbal communication skills.
- Treats others with fairness and respect; listens to others in team decisions and actions, and shares information with others on the team.
- Excellent customer service and office administrative skills
- Highly organizations, attentive, has a sense of urgency, flexible and able to modify tasks with changing priorities
Responsibilities
- Answering phone calls and directing to relevant parties
- Supporting customer inquiries such as order status checks, warranty issues or other product support
- Utilize listening skills and probing questions to identify the customer’s concern and evaluate their needs
- Escalate customer quality issues to the relevant stakeholders throughout organization
- Contact customer once order is completed to schedule deliveries
- Partner with logistics team to meet customer delivery requirements
- Contact suppliers to receive status checks on purchase orders
- Conduct quality verifications on purchase orders such as model number and price
- Attend product knowledge training provided by organization or vendors
- Utilize internal ERP system for information such as customer information, inventory, PO
- Be willing to study and gain product knowledge on a large catalog of items
- Perform clerical duties such as file management and organization
- Assist the Customer Service Manager with other duties as assigned
Benefits
- A family-oriented business is kind of our tradition – for 100 years and counting!
- We are Rebuilding Detroit, both through the physical buildings and the people who call it home. Regardless of your position, we hope that more people can find meaningful careers in Detroit’s construction industries.
- Come grow with us! Have the ability to learn skills or knowledge from educational and learning opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
