Customer Service Representative

Tower Loan • Lake Charles, LA

22h • Onsite

About The Position

At Tower Loan, Customer Service Representatives (CSRs) are central to the business, delivering exceptional customer service, building relationships, and helping customers find suitable financial solutions. The company offers tools, training, and opportunities for career growth, including advancement into leadership roles. This full-time position provides competitive pay, performance-based incentives, and excellent benefits. Tower Loan has been a trusted name in consumer finance for over 80 years, providing personal loans, home equity loans, and retail financing across almost 260 office locations in six states. The company is committed to serving communities, fostering a culture of growth and development, and empowering customers and employees to build brighter futures through a strong promote-from-within philosophy.

Requirements

• High School Diploma or GED
• Must have a valid driver’s license and reliable vehicle

Nice To Haves

• Cash Handling, Sales, or Customer Service experience

Responsibilities

• Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
• Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
• Process loan applications and collect payments due.
• Perform all other duties as assigned.

Benefits

• Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance
• Up to 3% 401(k) Match
• Paid Time Off (16 days per year after one full year, cash back for unused time)
• Paid Holidays
• Annual Raises and Performance Bonuses
• Monthly Incentive and Employee Referral Bonuses
• Participation in Charitable Campaigns

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees