Customer Service Representative

PFP Logistics • Douglas, GA

1d • $13

About The Position

PFP Logistics is a third-party (3PL) Staffing Company that works in Warehouses' Shipping and Receiving Departments across the nation.

Primary Responsibility:
Provide timely, courteous support to customers while coordinating administrative and clerical functions that support daily warehouse operations.

Requirements

• Background Check
• High school diploma or general education degree (GED).
• 0-2 years of related work experience.
• Knowledge of Warehouse Management Systems
• Knowledge of Microsoft Office Suite.
• Desktop computers.
• Accurate typing and data entry skills

Responsibilities

• Respond to customer inquiries regarding orders, shipments, inventory, and service issues.
• Process work orders, track shipments, and update inventory records.
• Act as liaison between customers, warehouse, and office for account support and invoicing.
• Resolve OS&D (Over, Short & Damaged) and refused product issues.
• Schedule loads and maintain reports to ensure loads are completed and closed.
• Verify invoice accuracy and maintain order documentation and files.
• Answer phones, greet visitors, and provide general clerical support.
• Communicate customer feedback to management and assist with additional duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED