Customer Service Representative - PT - Lake St Louis

HOMEBANK•O'fallon, MO

6d•Onsite

About The Position

This position is part-time and would work 10am to 2pm Monday through Friday and every Saturday 9am-12pm. Duties & Responsibilities: After successful knowledge of the following Level 1 tasks: · Receives and verifies cash from customers and follows all cash handling procedures · Accurately reconciles cash drawer daily including scanning of all images · Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments. · Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed. · Understands and is able to Navigate NuPoint Core System · Navigates the S drive according to job duties · Accurately process savings bonds for redemption · Processes cash advances · Able to accurately complete a check order form · Effectively demonstrate digital solutions to customers or potential customers · Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch. · Basic knowledge and navigation skills of Internet banking and Mobile App · Basic digital equipment knowledge · Annually participate in Robbery/Security training · Read and attest to both the Employee Handbook and the Business Continuity Plan · Complete mandatory online training course

Requirements

High School Degree or related experience.
Strong communications (written and verbal), customer skills, & interpersonal skills
Strong computer skills
Proficient with PC based teller software or willingness to learn
Be able to operate email

Responsibilities

Receives and verifies cash from customers and follows all cash handling procedures
Accurately reconciles cash drawer daily including scanning of all images
Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.
Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.
Understands and is able to Navigate NuPoint Core System
Navigates the S drive according to job duties
Accurately process savings bonds for redemption
Processes cash advances
Able to accurately complete a check order form
Effectively demonstrate digital solutions to customers or potential customers
Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.
Basic knowledge and navigation skills of Internet banking and Mobile App
Basic digital equipment knowledge
Annually participate in Robbery/Security training
Read and attest to both the Employee Handbook and the Business Continuity Plan
Complete mandatory online training course