Customer Service Representative

Anderson Mazda•Lincoln, NE

52d

About The Position

Anderson Mazda is looking for a Customer Service Representative to join our team. This is a fantastic opportunity for those that have always wanted to learn to be a Service Advisor as there is plenty of potential to learn with this role! We’re a family-owned business that began in Nebraska 40 years ago. We believe in doing business in a way that builds up the community around us, and we have centered our mission on valuing people. Anderson Auto Group consists of eight retail locations in Nebraska and Missouri.

Requirements

Experience with Microsoft Office suite is a plus
Call center sales experience is a plus
Automotive experience is a plus
Excellent customer service, communication and negotiation skills
Professional personal appearance
As part of our application process, all applicants will be required to pass a pre-employment drug screen and background check.
Applicants must be at least 18 years of age and be authorized to work in the U.S.
A valid driver’s license is also required.
Anderson Auto Group is EEOC compliant.

Responsibilities

Greets all customers in a professional and courteous manner
Answer and direct phone traffic in a polite, professional and cheerful manner
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
Provide basic information to callers who have general inquires
Perform follow-up sales calls on service quotes
Update and maintain the store scheduler with Service Manager
Asks for the sale and/or attempts to schedule customers for a service appointment
Assist the Store Managers and Service Advisors with various clerical duties as needed
Be friendly, professional, courteous and efficient when working with all customers and employees
Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication