Customer Service Representative
About The Position
Responsibilities: The position reports directly to the Sales Manager. Always represent the values of Qualitrol to customers, vendors, and Qualitrol Colleagues. Honesty, integrity, and a servant's attitude are paramount to us. Providing best-in-class customer service by answering customer and sales rep phone calls/emails to provide order status, repair capabilities, and other various requests. Support the efforts of the outside sales team Crosstrain in Customer Service, Purchasing, and Shipping/Receiving Understand pricing/job costing for repair and surplus parts quotes. Know the status, "hands-on", of Repairs-in-process internally and as-assigned to key vendors. Assist in marketing efforts and e-commerce initiatives Assist in technical writing on 8D's, Single Point Lessons, and the like. Be able to receive parts in purchasing and place orders for rush repairs. Become well-versed in our internal repair tracking software and web-based reporting tools Help manage and grow Surplus/Spare parts sales via eBay and to the current customer base. Be on-call for after-hours and weekend emergency needs. Travel occasionally with outside reps for training and customer exposure Other duties/tasks as assigned.
Requirements
- Fluent English (Required)
Nice To Haves
- Associates Degree (Preferred)
- Business to Business: 5 years (Preferred)
Responsibilities
- Represent the values of Qualitrol to customers, vendors, and Qualitrol Colleagues.
- Provide customer service by answering customer and sales rep phone calls/emails to provide order status, repair capabilities, and other various requests.
- Support the efforts of the outside sales team
- Crosstrain in Customer Service, Purchasing, and Shipping/Receiving
- Understand pricing/job costing for repair and surplus parts quotes.
- Know the status, "hands-on", of Repairs-in-process internally and as-assigned to key vendors.
- Assist in marketing efforts and e-commerce initiatives
- Assist in technical writing on 8D's, Single Point Lessons, and the like.
- Be able to receive parts in purchasing and place orders for rush repairs.
- Become well-versed in our internal repair tracking software and web-based reporting tools
- Help manage and grow Surplus/Spare parts sales via eBay and to the current customer base.
- Be on-call for after-hours and weekend emergency needs.
- Travel occasionally with outside reps for training and customer exposure
- Other duties/tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Merchant Wholesalers, Durable Goods
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
