Customer Service Representative

Lentegrity • Foothill Ranch, CA

1d • $19 - $26 • Hybrid

About The Position

Join Lentegrity as a Customer Service Representative! Are you a people-focused professional with a passion for problem-solving and delivering exceptional service? At Lentegrity, we foster a collaborative, people-first culture that values integrity, consistency, and continuous improvement. We’re seeking a Customer Service Representative to join our Loan Servicing team in a hybrid role based in Foothill Ranch, CA. In this role, you’ll be the frontline connection to our customers, helping resolve inquiries, negotiate payment arrangements, and ensure a smooth servicing experience. You’ll work closely with internal teams and external partners to support account management, claims processing, and customer satisfaction.

Requirements

• 1–3 years of customer service experience (auto finance preferred)
• High school diploma or equivalent required
• Strong phone handling and active listening skills
• Familiarity with CRM systems and customer service practices
• Excellent communication and presentation abilities
• Ability to multitask, prioritize, and manage time effectively
• Must be fluent in English and Spanish
• Positive attitude and commitment to customer satisfaction

Responsibilities

• Resolve customer issues with a one-call resolution approach
• Respond to inquiries regarding account status and loan servicing
• Negotiate payment arrangements and propose alternative solutions
• Manage a high volume of inbound and outbound calls while multitasking
• Document all customer interactions thoroughly in loan servicing systems
• Ensure timely follow-up on voicemails and outstanding customer requests
• Meet daily and monthly servicing goals including KPIs such as talk time, handle time, ACW, etc.
• Support other duties as assigned

Benefits

• Internal growth and promotion opportunities
• Collaborative, innovative work environment
• Access to 3,500+ self-paced courses and 25,000+ learning resources
• Competitive benefits: Medical/Dental/Vision, 401(K) match, EAP, Adoption Assistance, and more
• Casual dress code and supportive team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED