Customer Service Representative (temp to hire)

Banks Power•Azusa, CA

6d•$20 - $22

About The Position

Turbocharged high-performance engine developer and manufacturer, Banks Power, is looking for an experienced Customer Service Representative (temp to hire), where you will engage with our ambitious team to deliver world-class service. You will ensure positive customer experiences by addressing inquiries and resolving issues efficiently. This role is pivotal in maintaining our reputation for exceptional customer care.

Requirements

Minimum two years’ experience in a high-volume in-house customer service call center.
Ability to quickly build rapport with people and understand their needs.
Ability to balance the needs of the customer and the business when making decisions.
Outstanding communication and problem-solving skills.

Nice To Haves

Mechanical and technical knowledge of gasoline and diesel trucks and motor homes a plus.
Ability to speak Spanish a plus.

Responsibilities

Answer incoming calls with professional courtesy in a timely manner, in accordance with established procedures. Ensure that all incoming calls are answered.
Respond to all customer inquiries (including product warranty issues) via voice-mail, e-mail or text on the same day as received, even if resolution of the issue cannot be immediate. Always keep the customer advised of status of the issue.
Track and follow up on the progress of each call until resolved, even if the issue has been referred to another company representative or department.
Gather required and pertinent information from the customer to properly investigate the issue during the initial contact.
Thoroughly investigate each claim per established procedure to determine its validity and to ensure that the resulting credit or exchange, if any, is correct. Enlist assistance and expertise from other employees and/or departments as necessary.
Create Activity notes within CRM regarding customer issues.
Follow company policy regarding the shipment of warranty replacement product to customers. Complete all documentation for customer orders, i.e. shipping method, correct address and appropriate freight amount.
Follow up weekly on open RMAs and update the status in CRM.
Other duties assigned.

Benefits

Medical, dental and vision insurance
Company-paid basic life, AD&D and long-term disability insurance
Employee Assistance Program, a confidential program dedicated to supporting the emotional health and well-being of our employees and their families
401(k) and 401(k) matching
Vacation, Paid Time Off and Sick Leave
A family-oriented culture that promotes work-life balance; an incredible and effective leadership team that genuinely cares about its team members
Open door policy, promote from within
Veteran-friendly
Employee Service and Recognition Program
Food Truck Fridays
Employee Referral Program
Education Assistance Program
Friends & Family discount on our top-line power-enhancing products
Employee discount programs that help you save on family entertainment and thousands of items
And much more!