Customer Service Representative

MODERN AVIATION INC•Ronkonkoma, NY

5d•$18 - $20•Onsite

About The Position

The Customer Service Representative (CSR) is responsible for delivering Modern Aviation’s Seven Star Service by providing exceptional, professional, and personalized support to private and corporate aviation customers. This role serves as the first point of contact for customers and flight crews, manages service requests, and ensures a positive, seamless experience within the FBO, even in fast‑paced or high‑pressure situations.

Requirements

Must be at least 18 years of age
Valid driver’s license
Must have open availability as work hours may vary; including evenings, weekends, and holidays
Strong verbal and written communication skills
Intermediate proficiency with Microsoft Office products
Strong multitasking, organizational, and decision‑making skills
Negotiation and sales skills

Nice To Haves

Previous customer service experience preferred
Basic knowledge of aircraft types and aircraft servicing practices preferred

Responsibilities

Deliver proactive, personalized service to private and corporate aviation clientele
Meet, greet, and assist passengers and flight crews with professionalism and care
Arrange services including hotel accommodations, catering, and ground transportation
Coordinate aircraft services such as fuel, hangar storage, and other operational requests
Educate customers on available services, promotions, and programs
Answer customer questions, resolve concerns, and provide service recovery as needed
Input trip details into scheduling software and update customer information as required
Track flights using online databases to ensure timely service delivery
Process customer invoices accurately and promptly
Verify and coordinate service orders to support on‑time departures
Maintain strong working relationships with local service providers such as hotels, rental car agencies, and restaurants
Communicate effectively via air‑to‑ground and ground‑to‑ground radio, phone, and email
Use sound judgment to make timely decisions consistent with company policies and procedures
Coordinate closely with Line Service, Operations, and leadership teams
Maintain positive, collaborative working relationships with teammates
Perform additional duties as assigned to support operational needs
Maintain lobby appearance, ensuring a clean, welcoming environment
Keep snacks, beverages, and customer amenities stocked and presentable
Represent the Modern Aviation brand with professionalism, positivity, and pride at all times