Customer Service Representative (Full-Time in Office)

Beacon Community Management Services•Atlanta, GA

1d•Onsite

About The Position

Customer Service Representative Beacon Management Services – Atlanta, GA Full-Time | On-Site | HOA Management Industry Come join us at Beacon Management Services - We'd love to have you!! Overview: Beacon Management Services, a premier provider of HOA and condominium management solutions in the Atlanta area, is seeking a professional, dependable Customer Service Representative to join our team. This full-time, in-office position plays a key role in delivering top-tier service to homeowners, board members, and vendors across the communities we manage.

Requirements

Previous experience in a customer service or administrative role (HOA, property management, or real estate experience a plus).
Strong verbal and written communication skills.
Proficient in Microsoft Office Suite; experience with association management software preferred.
Ability to multitask in a fast-paced office environment.
Team-oriented, with a professional demeanor and a commitment to exceptional service.

Nice To Haves

HOA, property management, or real estate experience a plus.
experience with association management software preferred.

Responsibilities

Serve as the first point of contact for inbound calls and emails from residents, board members, and vendors.
Resolve inquiries related to community rules, assessments, maintenance requests, and general HOA operations.
Maintain accurate records of customer interactions and follow up to ensure resolution.
Work closely with community managers and other internal departments to escalate and address more complex issues.
Assist in processing architectural requests, amenity reservations, and account status updates.
Foster positive relationships by providing courteous, timely, and solution-focused responses.