Customer Service Representative (Remote)

Snapscale

14h • Remote

About The Position

Snapscale is searching for a skilled and experienced customer service representative that has the ability to perform the following tasks: Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues. Handle customer complaints, provide appropriate solutions and alternatives within established guidelines. Maintain a positive, empathetic, and professional attitude toward customers at all times. Process orders, forms, applications, and requests accurately and efficiently. Keep records of customer interactions, transactions, comments, and complaints. Communicate and coordinate with internal departments to ensure customer needs are met. Follow communication procedures, guidelines, and policies. Stay knowledgeable about company products, services, and policies. Ensure customer satisfaction and provide feedback to the customer service manager.

Requirements

• At least 1 year of relevant experience in BPO industry
• Ability to speak and write English proficiently
• Open to Learning
• Takes Initiative
• Happy and Helpful by nature

Responsibilities

• Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues.
• Handle customer complaints, provide appropriate solutions and alternatives within established guidelines.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Process orders, forms, applications, and requests accurately and efficiently.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal departments to ensure customer needs are met.
• Follow communication procedures, guidelines, and policies.
• Stay knowledgeable about company products, services, and policies.
• Ensure customer satisfaction and provide feedback to the customer service manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed