Customer Service Representative

Native Pest Management • Jacksonville, FL

20d

About The Position

We are searching for a polite, professional Customer Service Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our services. This position will handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Handle many inbound and outbound calls to current and potential customers Identify the needs of customers, resolve issues, and provide solutions Identify and escalate issues to supervisors as needed Schedule and plan services and appointments Respond in a timely manner to customer calls, texts, voicemails and emails Answer calls from potential new clients and schedule our sales team to meet with them for free inspections Assist management, technicians and salespeople with day-to-day requests Collect service payments from customers and call/text/email past due accounts Communicate regularly with field technicians to coordinate service schedules and times

Requirements

• Previous customer service experience required
• Call center experience strongly preferred
• Experience with customer relationship management (CRM) software strongly preferred
• Working knowledge of office equipment and software
• Entry-level knowledge/skill proficiency with Google Suite including, Gmail, Google Sheets, Google Docs, etc
• Ability to work a full time Monday-Friday schedule with occasional Saturdays
• Must be able to type at a minimum of 40+ words per minute (WPM)
• High School Diploma or equivalent
• Exceptional written, verbal, and interpersonal communication skills

Nice To Haves

• Bilingual in English/Spanish is preferred but not required

Responsibilities

• Handle many inbound and outbound calls to current and potential customers
• Identify the needs of customers, resolve issues, and provide solutions
• Identify and escalate issues to supervisors as needed
• Schedule and plan services and appointments
• Respond in a timely manner to customer calls, texts, voicemails and emails
• Answer calls from potential new clients and schedule our sales team to meet with them for free inspections
• Assist management, technicians and salespeople with day-to-day requests
• Collect service payments from customers and call/text/email past due accounts
• Communicate regularly with field technicians to coordinate service schedules and times

Benefits

• Comprehensive benefits package including Health, Dental, Vision and Life Insurance. We cover 80% of the individual-only premiums (60% for dependents) for health, dental, and vision and offer life insurance at no cost to you!
• Employee Assistance Program (EAP): As part of our commitment to your well-being, we offer you and your immediate family access to an EAP with resources for managing stress, mental health, financial guidance, and other life events. This program has 24/7 access with app support.
• Paid Vacation and Holidays
• 401k with up to 4% company matching
• Paid Training
• Employee Discounts
• Employee Referral Bonus ($2,000)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees