Customer Service Representative - Hilo, HI - Hiring Now!

TEKsystems • Honolulu, HI

1d • $20 - $21 • Onsite

About The Position

We are seeking a customer‑focused Customer Service Representative to deliver high‑quality support through phone and digital channels. This role is responsible for building strong customer relationships, understanding customer needs, resolving issues, and educating customers on products, services, and available resources. The ideal candidate is a strong communicator, problem solver, and trusted advisor who thrives in a fast‑paced, service‑driven environment.

Requirements

• Associate’s degree and two (2) years of related customer service experience, or an equivalent combination of education and experience
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Basic proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook

Nice To Haves

• Strong problem‑solving and decision‑making skills
• Ability to handle sensitive or complex customer situations with empathy and professionalism
• Adaptability in a fast‑paced, high‑volume environment
• Strong attention to detail and documentation accuracy
• Team‑oriented mindset with a commitment to service excellence

Responsibilities

• Deliver a consistently positive, customer‑focused experience across all interactions
• Serve as a primary point of contact for customer inquiries related to products, services, accounts, and general support
• Actively listen to customers, ask clarifying questions, and identify the root cause of issues
• Analyze customer needs and recommend appropriate solutions, options, or next steps
• Resolve customer concerns independently when possible, or escalate appropriately
• Accurately document customer interactions, actions taken, and outcomes in internal systems
• Use each interaction to educate customers and promote effective use of available tools and resources
• Learn and maintain working knowledge of available products, services, policies, and procedures
• Conduct basic product or service comparisons to determine eligibility, suitability, or best‑fit solutions
• Clearly explain benefits, features, processes, and requirements in customer-friendly language
• Support customers with questions related to enrollment, billing, payments, claims, or account changes (as applicable)
• Handle inbound phone inquiries professionally and efficiently
• Meet call handling, quality, and service standards
• Navigate multiple systems while engaging with customers
• Support customers using web‑based tools, self‑service options, or online resources
• Participate in required onboarding and ongoing training programs
• Stay current on product updates, process changes, and industry trends that impact customers
• Assist customers with using self‑service tools such as kiosks, online portals, or payment systems
• Follow all operational guidelines, service standards, and applicable federal and state regulations
• Maintain confidentiality and data security at all times
• Provide feedback on processes, customer trends, and service opportunities
• Maintain a professional work environment and appearance
• Perform additional duties as assigned

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees