Customer Service Representative
About The Position
As a Customer Service Representative, you will be essential in delivering outstanding team support and ensuring customer satisfaction. Your core skills in communication, phone etiquette, and data entry will enable you to effectively manage inquiries and provide solutions. The role requires proficiency in transportation management systems and GPS for efficient dispatching. Additionally, your relevant skills in Microsoft Office and analysis will enhance your ability to assist customers and streamline processes. Join our team to make a significant impact in a dynamic environment focused on exceptional service delivery.
Requirements
- Strong logistics and dispatching skills
- Excellent communication and phone etiquette
- Proficient in typing and data entry
- Familiarity with transportation management systems (TMS)
- Experience with GPS technologies
Responsibilities
- Manage incoming calls and inquiries, providing excellent customer service and support.
- Coordinate logistics and dispatching of freight, ensuring timely deliveries.
- Utilize transportation management systems and GPS for efficient route planning.
- Maintain accurate records of customer data and entry tasks.
- Collaborate with team members to optimize supply chain processes and fleet management.
- Analyze data to improve operational efficiency.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
