Customer Service Representative
About The Position
At Yonex, curiosity drives us, and excellence fuels our every move. Founded in 1946 with a vision to bring joy to the world through sport, our legacy is rooted in innovation. Our engineers, designers, and artisans craft world-class sporting equipment that redefines performance and design, always staying true to our mission: to unite the world and deepen the connection between people and the game. The Customer Service Representative plays an important role in supporting Yonex customers and partners while representing the brandâs commitment to quality and service. Reporting to the Customer Service Manager, this position is responsible for processing customer orders, managing returns and warranties, and resolving inquiries in a professional and timely manner.
Requirements
- Personal experience or strong interest in tennis and/or badminton required
- Minimum typing speed of 40 words per minute
- 1â2 years of customer service experience or related experience
- Proficiency in Microsoft Word, Excel, and Outlook
- Strong written and verbal communication skills
- Ability to manage challenging customer interactions with professionalism and diplomacy
- Strong organizational and time-management skills
- Ability to prioritize multiple tasks and manage workflow efficiently
- Ability to work independently and collaboratively within a team
- Strong attention to detail and ability to follow written and verbal instructions
- Adaptability and enthusiasm in a fast-paced environment
Nice To Haves
- Some college coursework preferred but not required
- Interest in learning about additional Yonex sports and product categories
Responsibilities
- Deliver exceptional customer service to Yonex customers in person, via phone, email, and fax
- Process customer orders accurately and efficiently within internal systems
- Issue return authorization numbers and evaluate warranty returns
- Organize and maintain pick tickets and related documentation
- Respond promptly to customer inquiries, complaints, and service requests
- Escalate customer concerns and operational issues to the Customer Service Manager
- Maintain knowledge of Yonex product lines, technologies, sponsored athletes, and industry events
- Support internal teams and contribute to efficient order processing and customer satisfaction
- Maintain reliable and consistent attendance
- Perform additional duties as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
