Customer Service Representative
About The Position
As a Customer Service Representative, you will be a central figure in our ambulatory clinic, ensuring every patient feels respected and comfortable through seamless coordination and attentive service. You will uphold Virginia Mason's commitment to exceptional patient experiences. Every day, you will expertly manage calls, schedule appointments, room patients, and coordinate daily schedules, while processing revenue, communicating test results, and warmly addressing patient concerns. Your work will continually leverage the Virginia Mason Production System to enhance efficiency and patient safety. To be successful in this role, you will combine exceptional interpersonal skills, a proactive and organized approach, and a deep dedication to customer satisfaction. You will be passionate about positive patient experiences and thrive in our collaborative, innovative clinic environment.
Requirements
- High School diploma or GED
- Six (6) months customer service or medical setting experience or Associate degree
- Professional demeanor with a positive, upbeat attitude
- Excellent organizational and interpersonal communications
- Detail oriented with ability to multi-task
- Capable to work independently with minimal supervision
- Ability to effectively present information an respond to questions from administrative and clinical staff, groups of managers, patients and physicians
Nice To Haves
- Knowledge of medical terminology
Responsibilities
- Manage calls
- Schedule appointments
- Room patients
- Coordinate daily schedules
- Process revenue
- Communicate test results
- Address patient concerns
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
