Customer Service Representative - Customer Care
About The Position
Hi. We’re New Horizons In-Home Care. We’re looking to hire Customer Service Specialists to join our award-winning, people-first in-home care company. If you’re looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you’ve come to the right place! Why people love working at New Horizons: We’re a people first company. That means we provide a starting wage of $20.00/hour with endless opportunities for growth within the company. We’re proud of our popular employee incentive program, where you can earn prizes such as a tablet, a new TV, a spa day, a weekend getaway, spot bonuses, and more! We’re proud of our vibrant employee community. We encourage growth and education at New Horizons, offering scholarship opportunities and an annual $500 education credit—which you can use toward cooking classes, CPR certifications, wellness courses, and more. Health benefits—opt in to medical, vision and dental coverage, and telemedicine Paid time off—to take care of yourself and your family Paid maternity leave—access and support for paid maternity leave
Requirements
- Warm, energetic personality who loves to connect with people
- Possess strong communication skills
- Ability to multi-task and stay calm and be a team player in a fast paced environment while ensuring attention to detail
- High school diploma/GED and at least 6 months of administrative experience
- Proficient computer and typing skills
- Position is not remote
Nice To Haves
- Preferred knowledge of in-home care or healthcare field
Responsibilities
- Deliver a warm first impression for callers
- Handling and directing a high volume of incoming calls
- Assist clients with schedule changes
- Assist Caregivers with timekeeping issues or driving directions
- Support Scheduling with Caregiver or Client notifications
- Receive and process calls from potential clients, care providers, family members, hospital staff and other medical professional staff
- Keep excellent documentation and records
Benefits
- Health benefits—opt in to medical, vision and dental coverage, and telemedicine
- Paid time off—to take care of yourself and your family
- Paid maternity leave—access and support for paid maternity leave
- starting wage of $20.00/hour
- endless opportunities for growth within the company
- employee incentive program, where you can earn prizes such as a tablet, a new TV, a spa day, a weekend getaway, spot bonuses, and more!
- vibrant employee community
- scholarship opportunities
- annual $500 education credit—which you can use toward cooking classes, CPR certifications, wellness courses, and more.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
