Customer Service Representative

SAFE SITE UTILITY SERVICES LLC • Glendale, AZ

15d • $24 - $26

About The Position

We are seeking a reliable and customer-focused Customer Service Representative to join our team. This role is ideal for someone who thrives in a fast-paced, phone-driven environment and can effectively manage multiple tasks while delivering excellent service. The ideal candidate is adaptable, organized, and comfortable handling a high volume of customer interactions.

Requirements

• Previous experience in a phone-centric customer service role required
• Strong organizational skills with the ability to multitask effectively
• Comfortable working in a fast-paced, dynamic environment
• Ability to adapt to change and shifting priorities
• Experience with Salesforce or similar CRM systems preferred
• Construction, utility locating, or related industry knowledge is a strong plus

Nice To Haves

• Experience with Salesforce or similar CRM systems preferred
• Construction, utility locating, or related industry knowledge is a strong plus

Responsibilities

• Handle a high volume of inbound and outbound customer calls in a professional and timely manner
• Monitor email
• Provide accurate information, resolve customer inquiries, and escalate issues as needed
• Maintain detailed and accurate records of customer interactions in Salesforce or other systems
• Coordinate with internal teams to ensure timely resolution of customer requests
• Prioritize and manage multiple tasks while maintaining attention to detail
• Adapt quickly to changing processes, systems, and customer needs
• Deliver a positive customer experience aligned with company standards

Benefits

• Medical, Vision and Dental Insurance
• Health Reimbursement Arrangement (HRA)
• 401(k) matching
• PTO
• Paid Holidays
• Life and AD&D Insurance and Voluntary Life & AD&D Insurance
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed