Customer Service Representative

Rural Metro Fire•Grants Pass, OR

47d•$18•Onsite

About The Position

The Rural Metro Fire Customer Service Representative (CSR) will focus primarily on account updates, customer service, communication, and special projects. There may be additional duties assigned such as customer call management or direct customer service. This position will have performance benchmarks and production expectations that will be monitored by the direct supervisor.

Requirements

High School Diploma
Microsoft Office Suite
Effective oral, written, and interpersonal communication skills required
Type 35 wpm
One (1) years healthcare customer service experience preferred

Nice To Haves

Medical/Fire terminology helpful
Bilingual is a plus.
Experience in public safety or medical services
Experience with urgent and emergency services preferred
Experience in a call center environment customer service preferred

Responsibilities

Answer calls; return calls; and assist in office customers by providing customer service by resolving issues, answering questions, processing transactions, and providing information on products or services.
Maintain detailed records of interactions within membership billing system.
Participate in outbound calling for billing collections.
Demonstrate strong verbal communication and active listening skills.
Provide professional customer service with members, patients, insurance companies, employees and any other individual who may contact the business office.
Interact with other staff members to resolve problems and must ensure that all communication is positive and productive
Schedules priorities to meet deadlines as determined by management
Adherence to and compliance with company policies and procedures involving confidentiality and information systems security.
Occasionally opportunities for cross training will be available, it’s expected that the CSR team will help when needed.
Perform other duties as assigned.