At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. The Customer Service Representative acts as a support partner by assisting customers including repossession companies, lenders, and others by answering questions, providing information, and troubleshooting problems via phone, chat, or email . The Customer Service Representative is responsible for providing information and assistance to any and all customers. Must know, practice, and ensure that company policies, procedures, and applicable state and federal laws are followed at all times. The Customer Service Representative collaborates with all departments and has no direct reports.