Customer Service Representative

Polymer Concepts Technologies • Hanover, PA

53d • Onsite

About The Position

Polymer Concepts Technologies PBY, Inc. KRS Division dba KRS is responsible for manufacturing aerospace and industrial sealing ring solutions. KRS has a customer portfolio that includes all major players in the Aerospace and Industrial industries. Our business is fully customer focused, with products specifically designed for an engine/airframe application and then produced in small quantities and small lots on highly flexible equipment. Extreme product range fragmentation, complex product design, very high-quality standards and traceability requirements are the peculiarity of KRS. Our Hanover, PA team is hiring a Customer Service Representative !

Requirements

• Bachelor's degree in supply chain or other business related field preferred or Associate's degree in supply chain or business related field or HSD/GED with minimum of 5 years of customer service experience in manufacturing environment required
• Customer service experience within aerospace preferred
• Up to 5% domestic travel
• Ability to effectively resolving customer related issues, improving processes and helping in efficiency
• Ability to work in a team environment and independently
• Communicates with customers and colleagues at all times in courteous, clear, and professional manner
• Excellent organizational and communication skills – written and oral
• Excellent computer skills with proficiency in MS office
• A proven track record of cross-functional interaction
• Demonstrated success in problem solving
• Must possess strong analytical skills
• Ability to solve practical problems and deal with a variety of changing situations
• Must be able to prioritize multiple tasks and manage time efficiently
• Must possess a detail orientation, be able to work effectively
• Ability to sit, stand, walk, and move throughout the facility for extended periods
• Ability to lift up to 35 pounds occasionally
• Must be on-site, no remote work available

Nice To Haves

• Customer service experience within aerospace preferred
• Bachelor's degree in supply chain or other business related field preferred

Responsibilities

• Support and comply with all facility safety rules, policies, and procedures
• Managing customer orderbook
• Working in customer portals
• International shipping and compliance
• Process customer orders/changes in system according to established department policies and procedures, provide acknowledgements
• First point of contact for order status, quotations, shipping information, customer questions and concerns
• Acting as a liaison between customers, sales, and factory regarding new, current, and future requirements
• Daily management of customer portals
• Identifies delivery problems and proactively consults with proper company personnel and then provides best resolution for our customers
• Building and maintaining professional relationships with external and internal customers
• Problem solving mindset
• Assist AR with research and resolution of invoices as well as the processing of debits and credits
• Entering and tracking orders
• Follow established processes and procedures to ensure work accuracy
• Handling customer complaints and returned goods
• Providing pricing and delivery information
• Working with engineers to ensure customer requirements are met
• Performs additional tasks and duties under direct supervisor, using defined policies and procedures
• Streamline and automate processes

Benefits

• Safe Harbor 401k Plan with Company match up to 3.5%
• Medical, dental, vision and voluntary benefits on the 1st of the month following hire date
• PTO
• Bonus eligible
• Company paid life insurance, short-term disability and long-term disability
• Temperature controlled work environment -- yes, even on the production floor!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree