Customer Service Representative

ARC Document Solutions • Chicago, IL

21d

About The Position

ARC Document Solutions is the largest commercial digital printer and visual marketing company in the country. We are seeking a Full‑time Customer Service Representative to help us continue delivering an exceptional employment experience for our team and outstanding service for our customers.
Position Summary
The Customer Service Representative works closely with the Print Sales and Operations teams to coordinate and process customer orders received by mail, email, fax, phone, or in person. This role ensures customer requirements are met with accuracy, professionalism, and timely communication.

Requirements

• High School diploma or GED
• 2–5 years of experience in an administrative or billing role
• Ability to manage multiple priorities in a fast‑paced environment
• Strong collaboration skills to align operations and sales processes
• Self‑motivated, resourceful, and able to work independently
• Proven ability to build strong relationships with internal and external customers

Nice To Haves

• 1–2 years of printing or reprographics experience preferred

Responsibilities

• Greet and assist customers in person and over the phone
• Process in‑person, phone, electronic, and hard-copy work orders
• Provide information regarding products, processes, software/hardware, and turnaround times
• Promote add‑on or new services/merchandise to existing and previous customers
• Communicate unit prices, shipping dates, delays, and other relevant details
• Enter jobs into the computer system and initiate billing
• Review original hard‑copy documents for completeness and defects
• Contact customers with questions or clarifications regarding orders
• Document order issues for the Production Manager
• Consult with the Estimator regarding costs and communicate pricing to customers
• Route artwork, digital files, and materials to appropriate production areas
• Review digital files for completeness and defects
• Resolve issues with digital orders or escalate to technical experts
• Provide customers with updates throughout production
• Refer in‑progress job questions to the appropriate Production Manager
• Monitor job progress and follow up to ensure timely delivery
• Coordinate with production, sales, shipping, warehouse, and carriers to track or expedite shipments

Benefits

• Competitive compensation
• Excellent company support and resources
• Outstanding company reputation, backed by consistent 5‑star customer reviews
• Comprehensive benefits package including medical, dental, vision, life insurance, and a 401(k) with company match
• Supportive management team committed to your success
• A culture that genuinely cares about its employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees