Customer Service Representative

Tarkett • Solon, OH

1d

About The Position

Join Tarkett, a global leader in innovation flooring solutions and sports surfaces. We believe our entrepreneurial culture is what differentiates us from the competition. So if you’ve got what it takes, we invite you to CHANGE THE GAME WITH US ! CUSTOMER Care Representative The Customer Service Representative is primarily responsible for providing effective customer service for all Domestic Residential and/or Commercial Distribution, by utilizing excellent, in-depth knowledge of company products and programs. The Customer Service Representative will interface with customers to process orders, handle inquiries, and assist other department while ensuring product delivery and customer satisfaction, in a timely, professional manner.

Requirements

• High school diploma or general education degree (GED); AA or BA degree
• Minimum of three years of customer contact experience
• Ability to resolve complex or unusual requests and problems
• Excellent interpersonal and communication skills, both verbal and written
• Ability to work effectively with cross-functional departments
• Microsoft Office proficiency
• Ability to read and interpret documents such as procedure manuals, work instructions and software manuals
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to manage multiple accounts/tasks at any given time
• Excellent attention to detail

Responsibilities

• Resolve customer inquiries, including but not limited to; order status, product information, order processing, account status, sales programs, as well as product line knowledge
• Process all customer orders received by EDI, telephone, fax, email and mail for Tarkett through order entry system (SAP) efficiently and error free
• Review delivery due list for all customer orders in all plants to align with delivery requests
• Collaborate with cross functional team members including; Executive Sales Manager, Field Sales Representative, Marketing and Production as to customer order status
• Answer customer inquiries via fax, phone, email and mail
• Check stock and provide availability dates to customers
• Provide freight quotes once processed through the Logistics Department.
• Ship samples as required by customers for product specials
• Collaborate with other departments such as billing, credit, freight and transportation to solve customer inquiries
• Locate out-of-stock material for customers, when required, from other distributors
• Other duties as assigned

Benefits

• A commitment that Safety is #1
• Competitive benefits, pay, and retirement plan options!
• Career growth, stability, and flexible work arrangements.
• Responsible Manufacturing – Protecting Our Planet for the Future
• We utilize renewable energy and a closed loop recycled water process.
• We are committed to reducing greenhouse emissions and water consumption.
• We are the only flooring company recognized by the Asthma and Allergy foundation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED