Customer Service Representative

Beacon Promotions Inc•New Ulm, MN

1d•Hybrid

About The Position

Beacon Promotions Inc is a stable, rapidly growing organization focused on designing, developing and manufacturing truly innovative promotional products and creative packaging presentations is looking to hire the right Customer Service Representative to take charge and achieve perfect order. If you’re that person who thrives in being able to juggle a lot at one time, all with a high attention to detail and cheerful, can-do attitude, we have an opportunity for you. Location: New Ulm, MN We are looking for someone who takes their work extremely serious and holds themselves to high standards. In the role you must provide exceptional customer service with each and every interaction, provide quick and accurate service as well as continually search for and offer the best ideas.

Requirements

Minimum of two years of previous customer service experience.
Detail oriented with the ability to multi-task, manage time and communicate effectively.
Ability to present a professional response to the customer using both telephone and computer correspondence.
Must be able to work independently while acting as a proactive team member.
Able to work well under pressure to output high volume, high quality work.
Solution provider with a positive “can-do “attitude.
Ability to work overtime hours as needed.

Nice To Haves

Associates degree preferred but not required.

Responsibilities

Correspond with customers via telephone and e-mail to communicate information regarding prospective orders, order status, samples and completed orders.
Resolve customer issues relating to pricing, shipping, quality, etc.
Document all communication with customers regarding changes or additions to orders
Interact with all areas of the office and production to facilitate the flow of orders to meet customers requested shipment dates.
Use internal software system to keep orders progressing through the system.
Partner with internal teams to meet and exceed customer's expectations.