Full Time Customer Service Representative - Goodyear

Enterprise Holdings•Goodyear, AZ

10d•$17•Onsite

About The Position

Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience with duties to include customer service and administrative functions. This is a FULL-TIME position (40 hours per week) that pays $17.00 / hour Benefits: a regular weekly schedule, medical benefits, dental benefits, vision benefits, 401k match, profit sharing, paid time off, car rental and car purchase discounts, and a fun and friendly place to work! Apart from religious observation, must be able to work the following schedule: Sunday 8:00am-2:30pm, Monday 7:00am-6:30pm, Tuesday 7:00am-6:30pm, Wednesday 7:00am-12:30pm, Thursday 7:00am-12:30pm Wednesday 10:00am-6:30pm, Thursday 7:00am-6:30pm, Friday 7:00am-6:30pm, Saturday 7:30am-3:00pm Thursday 12:00pm-6:30pm, Friday 7:00am-6:30pm, Saturday 7:30am-3:00pm, Sunday 8:00am-2:30pm, Monday 9:00am-6:30pm Job location: 13740 W Van Buren St, Goodyear, AZ 85338

Requirements

Must be at least 18 years of age
Must have at least 1 year prior customer service experience
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Responsibilities

Meet and greet customers in a friendly and timely manner
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Understand and communicate rental terms and conditions, vehicle features and other services
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned