Customer Service Representative
About The Position
Competency checklists completed for both skill sets required at CR1 level: This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests. Every line of service - general info, calling codes (what you hear over the intercom at hispotials), patient transport, work orders (miantenance, EDS, CBRE, Biomed) Supporting 30+ hospitals Volume: 200-500 calls a day, on avergae 60 seconds a piece Ability to assist in special projects. WHAT IS EXPECTED (ESSENTIAL FUNCTIONS): Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift. Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV. Assists with the workflow and assignments for patient transporters. Leads or participates in projects in support of the department. Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department. Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time. Performs all position appropriate duties as required in a competent, professional and courteous manner.
Requirements
- Call center
- Customer service
- Customer support
- Emotional Intelligence
- Healthcare Call Center
- Patient Services
- healthcare customer service
Responsibilities
- Answering phones for public and internal (employee, patient, visitor) customers
- Documentation and dispatch of work requests
- Proficient in ALL phone and work request dispatch responsibilities.
- Ability to fill in for CR 1's on any shift.
- Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
- Assists with the workflow and assignments for patient transporters.
- Leads or participates in projects in support of the department.
- Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
- Performs all position appropriate duties as required in a competent, professional and courteous manner.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
