Customer Service Representative

Flow Control Group-posted 2 months ago
Full-time • Entry Level
Onsite • Murray, UT
1,001-5,000 employees
Merchant Wholesalers, Durable Goods
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The Customer Service Representative plays a crucial role in supporting TMMI's sales, purchasing, and warehouse teams by handling essential office tasks. This includes primary responsibility for all RMA's and Service orders for TMMI, backup to the warehouse personnel when needed, primary for Emerson training coordination for both Colorado and Utah locations, handling simple order entry requests, and delivering order status updates directly to customers. The position comes with opportunities for ongoing education and training, competitive benefits (401K, health, vision), and attractive compensation packages.

  • Support the sales team by handling primary phone calls, routing calls, order entry, and customer order status updates.
  • Primary point of contact for all customer RMA and Service Orders.
  • Provide support in the warehouse when needed (e.g., receiving material from vendors, pulling customer orders, shipping customer orders, assisting in stock rotations, assisting in cycle and annual inventory counts).
  • Assist with basic office tasks as required by management (e.g., ordering office supplies, helping with customer events, helping with office daily opening and closing tasks).
  • General knowledge of distribution-based businesses with experience working in an office environment.
  • One or more years of experience in office administration.
  • Proficiency in Microsoft Office Suite, Adobe Acrobat, and similar programs.
  • Strong customer service orientation, both external and internal.
  • Exceptional attention to detail and organizational skills.
  • Flexibility and the ability to adapt effectively to change.
  • Self-direction and the ability to complete complex tasks with minimal supervision.
  • A "go-getter" attitude with a commitment to TMMI's values and long-term goals.
  • High school diploma or GED.
  • College degree in a business discipline (strongly preferred).
  • Previous experience in industrial distribution.
  • Knowledge of ERP systems, with a preference for experience with P21 and other office software.
  • Advanced knowledge of Excel.
  • 401K
  • health
  • vision
  • Long-Term Disability (LTD)
  • Life policies
  • Medical, Dental, Vision, and other insurance options
  • A 401(k) plan with an employer match
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