Customer Service Representative

INTRUST Bank Careers • Wichita, KS

1d

About The Position

At INTRUST Bank, People Come First. Guided by strong character qualities—such as respect, compassion, humility, positivity, and initiative—we work to support one another, serve our customers, and strengthen our communities. Here, your career matters. You’ll find an environment where you’re encouraged to grow, empowered to lead at any level, and supported as you build a meaningful career with a trusted organization. Job Summary: The Customer Service Representative is responsible for responding to customer inquiries, and servicing customers’ accounts in a friendly and professional manner. Expands customer relationships through needs-based conversations. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s character qualities. Essential Functions: All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.

Requirements

• Requires a High School Diploma or equivalent
• Excellent customer service, telephone, and interpersonal skills.
• Strong oral, written communication, and organizational skills.
• High level of time management, attendance, and punctuality.
• Ability to perform duties under frequent time pressures in highly interruptive conditions.
• Detail oriented and ability to multi-task.
• Must be able to navigate multiple Microsoft Office products and web-based applications simultaneously.
• Nationwide Mortgage Lending System (NMLS) Registered or ability to meet qualifications for registration.

Nice To Haves

• Prefer 1-2 years previous experience in call center, customer service and/or banking.

Responsibilities

• Excellent telephone and interpersonal skills to ensure a high level of customer satisfaction.
• Responsible for own contributions and works as a team to meet the 75% service quality standard.
• High level of time management, attendance, and punctuality.
• Responds to all incoming inquiries and service customers’ accounts with one call resolution.
• Required to make independent decisions in resolving customer issues, occasionally escalating problems and complaints to a supervisor or team lead.
• Expand customer relationships through needs-based conversations and offering appropriate products and services.
• Follows procedures to prevent losses and identify potential fraud.
• Consistent use of good judgment to protect customers and INTRUST Bank; protect the integrity of bank documents and customer confidentiality.
• Complete any other responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees