Customer Service Representative at RiverHouse - The James

JBG SMITH•Arlington, VA

About The Position

Enjoy the opportunity to demonstrate extraordinary care for residents as they efficiently address resident requests. Driven by a desire to build relationships, Customer Service Representatives naturally excel at connecting with residents and providing superior service to ensure that we deliver the best in apartment living.

Requirements

Experience in customer service-related fields such as hospitality, retail, or restaurants
Strong interpersonal skills and a desire for learning and professional development
Strong aptitude for computer systems and software
Passion for providing exceptional customer experiences and embodying our core customer service elements of: CARING – Demonstrated passion for caring about customers and co-workers alike. PROFESSIONALISM – Professional presentation and superior written and verbal communication skills. EMPOWERMENT – Proactive approach with a proven capability to take ownership of customer concerns. LEADERSHIP – Dependability as a team member who inspires others to achieve excellence. INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.

Responsibilities

Deliver a warm greeting to residents to make them feel welcome.
Quickly respond to all resident requests and use creativity to solve problems and drive resident satisfaction.
Work with residents on lease alteration and lease renewal options and paperwork.
Support the assistant manager with administrative and financial duties.
Develop an in-depth knowledge of the neighborhood so that you can recommend the trendiest new coffeeshops, must-see art exhibits and other great things to do in the area.
Coordinate community activities and social events to build resident relationships

Benefits

For a complete benefits overview, please visit the benefits section of our careers page.
In addition to providing employees with a great place to work, we offer a 20%-40% housing discount at select JBG SMITH communities.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume