Customer Service Representative - King of Prussia

Nordstrom•King of Prussia, PA

18h•Onsite

About The Position

This job is a great fit for someone who is customer obsessed and loves to solve problems. We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. We treat every interaction as an opportunity to make an impact and deliver excellence. We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Requirements

The ability to effectively build relationships with your customers, peers and leadership
Proficiency in multiple operating systems such as MS Windows, iOS and Android
Clear, effective communication with strong interpersonal skills
The ability to prioritize multiple tasks in a fast-paced environment
Accountability, initiative and a high level of ownership
The ability to work a flexible schedule based on department needs

Responsibilities

Assist customers with a variety of transactions through a seamless and friendly experience
Demonstrate expertise in all technologies used in the store environment
Inspire trust, teamwork and positive team relationships
Defuse customer situations and provide resolution in a timely and effective manner
Ensure the security and privacy of customer information through education, compliance and resolution of issues
Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program